Discretionary Effort Is the Holy Grail in the Workplace, but How Do You Cultivate it?

“Discretionary Effort is the work people choose to put in above what’s expected and typically when no one is watching” Steve Sharp. People will always get to choose who they follow. Nathanial Fink, in his book titled ‘One Bullet Away’ calls it moral authority versus legal authority. Just because someone is the leader on the organisational chart, doesn’t mean their team will automatically choose to follow them. Leaders must earn moral authority from their team members before they will ever choose to follow them and give their discretionary effort.