消费者个性特征、品牌个性与消费者忠诚的关系研究

Suzana Đukić, J. Stanković
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引用次数: 0

摘要

现代营销实践表明,消费者对符合其形象和个人特征的品牌是忠诚的。购买反映消费者个性和形象的品牌,可以让消费者表达自己,实现自己的理想。从这个意义上说,如果品牌形象更符合消费者的个性形象,他们对品牌的忠诚度就会更高,因为它符合消费者对自己的看法和感受的标准。因此,现代条件下的品牌成为“人格”,其特征应与购买和拥有品牌的消费者的人格特征相吻合,尤其是与消费者的个人形象相吻合。本文从已有的理论观点出发,探讨品牌个性、消费者个性与消费者对品牌的忠诚度之间的关系。实证研究将以塞尔维亚共和国市场上建立的手机和汽车品牌为例进行。目的是在获得的经验数据的基础上,研究人格特征与品牌个性的个体维度之间的关系,并在此基础上确定这些变量与消费者忠诚度的直接和间接联系。根据所检查的变量之间确定的关系,将有可能与现有研究的结果进行比较,并制定现代品牌管理所需的建议。理论和实证研究的结果将成为进一步研究的基础,进一步研究将以纳入更多的变量为基础,以便对所研究变量之间的关系进行更相关的分析。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Research of the relationship between the characteristics of consumer personality, brand personality and consumer loyalty
Modern marketing practice has shown that consumers are loyal to brands that are in line with their image and personal characteristics. Buying brands that reflect the personality and image of consumers allows consumers to articulate themselves and achieve the ideal of themselves. In that sense, if the brand image is more consistent with the image of the consumer's personality, they are more loyal to the brand because it meets the criteria of consumers in terms of what they think and feel about themselves. Therefore, brands in modern conditions become "personalities" whose characteristics should coincide with the personality characteristics of consumers who buy and own them, and especially with their personal image. Starting from the existing theoretical views, the aim of the author is to explore the relationships between brand personality, consumer personality and consumer loyalty to the brand. Empirical research will be realized on the example of brands of mobile phones and cars that are established on the market of the Republic of Serbia. The intention is to look at the relationship between personality characteristics and individual dimensions of the brand personality on the basis of the obtained empirical data, on the basis of which the direct and indirect connection of these variables with consumer loyalty will be identified. Based on the identified relations between the examined variables, it will be possible to compare with the results of existing research and formulate recommendations necessary for modern brand management. The results of theoretical and empirical research will be the basis for further research that will be based on the inclusion of additional variables that will allow a more relevant analysis of the relationships between the studied variables.
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