普通中等教育机构的服务质量管理

O. Akilina, Alexander Panchenko, S. Lytvynenko
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引用次数: 0

摘要

本文的目的是研究和评价影响教育服务质量的管理因素,确定优先的行动方向,以快速保证教育组织服务的适当质量。本研究采用实证方法、统计方法(建立帕累托图)、分析和综合方法,以评估远程学习的风险和弱点,确定教育服务的质量水平,并证明提案和实用建议的合理性。在研究过程中,我们发现以下因素的影响将有可能解决GSEI远程教育质量总体提高至少80%的问题:学生的低动机;GSEI的数字基础设施不足;与教育过程参与者的互动无效;管理者缺乏远程工作组织的经验;远程学习组织的技术支持有限。然而,识别优质资产和缺点的主要因素应该是作为提供给他们的服务的消费者的教育寻求者。领导方法的引入和领导服务概念的使用是恢复教学团队中失去的实验和创造的愿望,以提高质量的一种方式。为了优化远程学习的过程,在研究结果的基础上,提出了提高教育服务质量的若干建议。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
MANAGEMENT OF THE SERVICES QUALITY OF THE GENERAL SECONDARY EDUCATIONAL INSTITUTION
The purpose of the article is to study and evaluate management factors that affect the quality of educational services, to identify priority directions of action to quickly ensure the proper quality of educational organization services. Empirical methods, statistical methods (building a Pareto chart), analysis and synthesis were used during the research in order to assess the risks and weaknesses of distance studying, determine the level of quality of educational services, as well as justify proposals and practical recommendations. In the process of research, it was found that the following factors, the impact on which will make it possible to solve the problems of improving the quality of distance education in GSEI in general by at least 80%, were: low motivation of students; insufficient digital infrastructure in GSEI; ineffective interaction with the participants of the educational process; managers lack previous experience in remote work organization; limited technical support of the distance studying organization. However, the main factor in identifying quality assets and shortcomings should be the education seekers, as consumers of the services provided to them. The introduction of leadership approaches and the use of the concept of leadership-service is a way to revive the lost desire to experiment and create in the pedagogical team in order to improve quality. In order to optimize the process of distance studying, based on the results of the conducted research, a number of recommendations for improving the quality of educational services are proposed.
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