Analysis on interaction experiences with intelligent technology and preference of technology use in nursing care*

The shortage of human resources in Japan has become a serious social issue in nursing care services owing to the rapid increase in the demand and the declining working population. Although the use of intelligent technologies such as robots, AI, and IT is expected to offer solutions, little progress has been made in the introduction and extensive use of these technologies in nursing care services. In this study, we aimed to clarify the factors that increase the preference for technology use in nursing care services from the perspective of trust. We conducted an online survey on attitudes towards nursing care and technologies in Japan, and statistically analyzed the relationships among the preference for technology use in nursing care, trust in technologies, and personal characteristics. The results revealed that those with high trust in intelligent technologies were more likely to prefer the use of such technologies in nursing care services.