年龄越大,数字技术越不熟练?年龄刻板印象与主管支持的作用

IF 2.7 2区 经济学 Q2 INDUSTRIAL RELATIONS & LABOR
Kilian Hampel, Florian Kunze
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引用次数: 0

摘要

在过去的几十年里,数字技术逐渐进入了工作场所。因此,员工的数字能力变得越来越重要,数字能力可以通过数字流畅性来衡量,包括数字知识和数字自我效能这两个子维度。对于年龄较大的员工来说尤其如此,他们可能会受到数字鸿沟的影响,即年轻员工和年长员工对数字流畅性的先决条件不同。根据刻板印象体现理论,我们认为年龄通常与数字流畅性的自我感知呈负相关,当年长员工对年长员工持有负面的年龄刻板印象时,年龄尤其有影响,因此自我刻板印象自己。此外,我们认为,来自直接主管的发展支持有可能放大或减轻这种负面关系:缺乏主管支持可能导致内化的负面年龄刻板印象的激活,而主管的有力支持可以从几个方面加强员工的自我认知。通过对1,007名员工的调查数据进行多元回归分析,我们发现我们的三个假设都得到了支持。消极的年龄刻板印象加剧了年龄与数字流畅性之间的负向关系,而高个体刻板印象和低上司支持的相互作用是年龄对数字流畅性关系的最负向条件。另一方面,强有力的导师支持和低负面刻板印象抵消了数字流畅性存在的年龄差异。因此,我们的研究结果具有重要的理论和实践意义。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
The Older, the Less Digitally Fluent? The Role of Age Stereotypes and Supervisor Support
Over the last decades, digital technologies have progressively made their way into the workplace. Therefore, it becomes increasingly important for employees to have digital competencies, which can be measured through digital fluency, including its two sub dimensions, namely digital knowledge and digital self-efficacy. This is particularly the case for older workers, who might be affected by a digital divide that proposes younger and older employees have different prerequisites for digital fluency. Drawing from the stereotype embodiment theory, we argue that age is generally negatively related to self-perceptions of digital fluency and particularly impactful when older employees hold negative age stereotypes against older workers and therefore self-stereotype themselves. Furthermore, we argue that developmental support from the direct supervisor has the potential to either amplify or alleviate this negative relation: While a lack of supervisor support may lead to the activation of internalized negative age stereotypes, strong support by the supervisor could strengthen the employees’ self-perceptions in several ways. Performing multiple regression analyses on survey data collected from 1,007 employees, we find support for our three hypotheses. Negative age stereotypes exacerbate the negative relationship between age and digital fluency, whereas the interplay of high individual stereotypes and low supervisor support is the most negative condition for the relation of age on digital fluency. On the other hand, strong supervisor support with low negative stereotypes counteract existing age differences in digital fluency. Therefore, our findings have important theoretical and practical implications.
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来源期刊
CiteScore
7.20
自引率
21.60%
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