Artificial Intelligence Mark-up Language Based Written and Spoken Academic Chatbots using Natural Language Processing

Chatbot is an intelligent conversational system that interacts with humans via natural languages, where natural language processing utilizes computational methods to learn, understand, and generate human language contents. The scope of this paper is restricted towards Chatbot. Accessing the required and right type of information from a website is a time-consuming process. In this paper a particular focus is placed on the academic organizations. Sometime an employee or an academic administration staff spends several hours to reply a query. To address this issue, this paper proposes two forms of Chatbots i.e. written and spoken. They provide user interaction and consultation regarding admission process, and other related information pertaining to an academy. This would be a quick way to acquire information without the need to traverse the entire website and is also applicable to any academic or educational websites, such as schools, colleges, universities, or any institution. Both Chatbots are implemented using artificial intelligence mark-up language (AIML).