Initial experience with a paediatric pharmacy e-mail network

Background: The unique characteristics associated with paediatric pharmacy practice led to the launch of an e-mail network in January 1999. It aimed to facilitate communication and timely exchange of information between pharmacists on paediatric-related issues. Aim: To outline the utility and assess the activity of the e-mail network over the first 18 months of operation and to determine the future direction of the group. Method: A retrospective review of electronic activities was performed to assess the activity of the e-mail list for the first 18 months of operation. User satisfaction was determined by an e-mail survey of all subscribers and the future direction of the network drawn from analysis of this information. Results: For the first six months the network consisted of 15 New Zealand (NZ) based pharmacists, with 23 new enquiries and 60 replies circulated. After 18 months, 65 practitioners subscribed with representatives from NZ (22), Australia (42) and England (1). A corresponding increase in activity was noted over the 12 to 18 month period with 80 new enquiries and 170 associated replies. Of the 148 new enquiries over the 18 month period, the most frequently raised topics related to dosage and administration (27%), formulation (19%), useful resources and information (15%) and availability and supply of medicines (14%). Nearly 60% related to off- label or unlicensed use of medicines. The majority of respondents to the user satisfaction survey indicated that they found the network convenient, useful and valuable. To ensure rapid communication with archiving of messages, use of a mailing list named 'Paedpharm' has been established. Future developments being considered are inclusion of individual members overseas and links with other established paediatric groups. Conclusion: The paediatric pharmacy e-mail network has grown into a convenient, valuable and useful tool for informal exchange of information with paediatric colleagues. (author abstract)