Narratives of societal vulnerability. An insider’s critical reflection on social policy practice

Despite social policies’ aim to realize an inclusive society, social exclusion of vulnerable groups happens. We analyse the experiences of vulnerable persons with practices of implementation of social policies. The analysis of data of in-depth interviews brings to the fore critical notes of vulnerable persons’ interactions with social policy practitioners. This insider’s perspective provides insight in how they experience access to social rights. Respondents report feelings of intensified vulnerability, a confrontation with too much bureaucracy, and a range of insufficiencies in practitioners’ approaches. The bureaucratic contexts often fail to meet persons needs due to protocols and budget restrictions. In order to implement a more individualized approach practitioners need discretionary space in which they can apply moral-ethical considerations, and are responsive to personal requests. Based on the acknowledgment of the insider’s perspective and addressing the shortcomings of the social policy practice, practitioners can pave the way for more social justice.