A dispensação de medicamentos: uma reflexão sobre o processo para prevenção, identificação e resolução de problemas relacionados à farmacoterapia

Dispensation is part of the process of health attention and should be considered an integrated action with other health professionals, especially the prescribers. In the present work the construction of the dispensing process started with a theoretical reflection by teachers of the Pharmaceutic Supervised Internship and was developed along the teaching practice that took place in the School Pharmacy, through epistemological reflection. In this context, the stages of pharmaceutical service process are presented from the moment of the presentation of the prescription, focusing on prevention, identification and resolution of problems related to medicines. Dispensation begins by the analysis of the prescription and identification of the subject, since this determines the path which will be taken. Another contribution has to do with negotiation of time availability for guidance on drug use. One should also identify the patient's experience with the drug, so that effectiveness and safety may be assessed. Finally, this paper raises the need to act on pharmaceutical surveillance. The pharmacist's communication abilities and knowledge about diseases are requisites for the identification of drug-related problems.