Service Supply Chain Disruption Coordinating Model Based on Stochastic Service System

Based on the queuing theory, a coordination and disruption management model of service supply chain is established to reflect the customer batch arrive condition. Most of current service supply chain models only reflect the situation of non-customer batch arrive, service's product character, only relative to service provider's efforts, non-cooperation value. This model improves current ones by considering service cooperation values, customers stochastic and batch arriving situation, and much more reflects the characters of actual service supply chain. Based on that, the coordination and disruption management strategy under the conjunction of disturbance factors including service market scale, service price, service quality and customer waiting cost, customer quit cost are provided to deal with this situation. The analysis result shows that the service efforts also play an important role to operation and coordination of service supply chain. The service effort cost sharing combined with income sharing contract can be used to coordinate the disrupted service supply chain under certain condition.