{"title":"电子金融服务质量对银行客户金融科技电子忠诚的影响:来自埃塞俄比亚的证据","authors":"Wondwossen Jerene, D. Sharma","doi":"10.4018/ijebr.2020040105","DOIUrl":null,"url":null,"abstract":"Theexpansionofinformationcommunicationtechnology(ICT)significantlyinfluencesorganizations servicedeliveringculture.Thefinancialinstitutions,particularlythebankingindustryareoneofthe majorsectorsthatinvestslargeamountofcapitalforintroducingnewtechnologies.E-financeisone ofthetechnologychannelsthatbankersintroducedtotheircustomerstoaccessfinancialservices. Therefore,thisstudywasaimedtostudytheeffectofe-financeservicequalityonbankcustomers’ fintechloyaltyofusingthee-financeservicesinfuture.Primarydatawascollectedfrom412bank customersanditwasanalyzedusingthestructuralequationmodel(SEM)throughAMOS.Theresult revealedthatbothinnormaloperationsofe-financeserviceandrecoveryservices,thequalityof servicepositivelyinfluencesbankcustomers’satisfactionandtheire-loyalty. KEywoRdS Banking Technology, E-Finance, E-Loyalty, E-Service, Recovery Service","PeriodicalId":13628,"journal":{"name":"Int. J. E Bus. Res.","volume":"60 1","pages":"69-83"},"PeriodicalIF":0.0000,"publicationDate":"2020-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"3","resultStr":"{\"title\":\"The Effect of e-Finance Service Quality on Bank Customers' Fintech e-Loyalty: Evidence from Ethiopia\",\"authors\":\"Wondwossen Jerene, D. Sharma\",\"doi\":\"10.4018/ijebr.2020040105\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"Theexpansionofinformationcommunicationtechnology(ICT)significantlyinfluencesorganizations servicedeliveringculture.Thefinancialinstitutions,particularlythebankingindustryareoneofthe majorsectorsthatinvestslargeamountofcapitalforintroducingnewtechnologies.E-financeisone ofthetechnologychannelsthatbankersintroducedtotheircustomerstoaccessfinancialservices. Therefore,thisstudywasaimedtostudytheeffectofe-financeservicequalityonbankcustomers’ fintechloyaltyofusingthee-financeservicesinfuture.Primarydatawascollectedfrom412bank customersanditwasanalyzedusingthestructuralequationmodel(SEM)throughAMOS.Theresult revealedthatbothinnormaloperationsofe-financeserviceandrecoveryservices,thequalityof servicepositivelyinfluencesbankcustomers’satisfactionandtheire-loyalty. KEywoRdS Banking Technology, E-Finance, E-Loyalty, E-Service, Recovery Service\",\"PeriodicalId\":13628,\"journal\":{\"name\":\"Int. J. E Bus. Res.\",\"volume\":\"60 1\",\"pages\":\"69-83\"},\"PeriodicalIF\":0.0000,\"publicationDate\":\"2020-04-01\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"3\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Int. J. E Bus. Res.\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.4018/ijebr.2020040105\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"\",\"JCRName\":\"\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Int. J. E Bus. Res.","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.4018/ijebr.2020040105","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
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