Factors That Influenced the Effectiveness of Training Program Organised By the Public Training Institutes in Eastern Region of Malaysia amidst the Outbreak of COVID-19 Pandemic

This study aims to find the relationship between the factors that influenced the effectiveness of the training program in the Public Training Institute located in the Eastern Region of Malaysia amidst the outbreak of the COVID-19 pandemic from early 2020 to date. Many PTIs have to strive in maintaining their operation during the pandemic with limitations of movements and changes in teaching approaches. The data was collected by using a set of questionnaires that was distributed online through WhatsApp (using a GoogleForm link) to all of the respected respondents that consist of training participants. The data was analysed by using Pierson Correlation Coefficient. The study discovered that all the factors (Improvement in Knowledge and Skills, Content of Courses, Training Approaches, and The Performance of Facilitators) have a strong association with the effectiveness of the training program during the pandemic. Thus, all factors have given effect to the level of effectiveness of the training program in all PTIs across the Eastern Region of Malaysia amidst the outbreak of the COVID-19 pandemic. Keywords: Effectiveness, Knowledge, Content, Approaches, Performance