The Challenges and Issues on the University of Zagreb during COVID-19 Crisis

In a very short period, the COVID-19 pandemic moved the process of education at all levels to the online environment. Although e-learning in university education in Croatia is not new, students and teachers of the University of Zagreb are facing new challenges that often call into question the quality of teaching. In order for online teaching to be successful, it is necessary to take into account the criteria related to the successful teaching and learning process and apply them in the online environment. Starting from the assumption that online teaching should meet most of the criteria of face-to-face teaching, we tested the satisfaction of students at the University of Zagreb with online teaching and the extent to which online teaching meets the criteria related to quality face-to-face teaching. Based on the obtained results, we discuss the shortcomings face-to-face of online teaching in relation to face-to-face teaching at the University of Zagreb.