Effectiveness of transformation from e-Governance to mGovernance of a HEI on its communication services to the stakeholders

As technology has made an unprecedented change in world economy and professional preparation, India is rapidly advancing in the technological space. With the growing population and increasing Smartphone penetration, it is going mobile and digital. Smartphone and internet is not just for the rich and wealthy but more users are becoming informed by getting access of mobile internet. e-Governance is trying its level best to provide e-government services to citizens. But still there is need to reach these services to individual at their doorstep. So the looking at the current mobile age there is need for transforming e-governance services to mGovernance, which promises to bring the “anywhere-anytime-anybody” e-government service vision one step closer. It is in this way that this research intends to address variables that would facilitate the migration to mgovernance model in a Higher Education Institution experiencing a very high growth and adoption of mobile communication technology. By conducting an exhaustive literature review and brainstorming sessions with experts, 15 enablers were identified that would positively affect m-governance initiatives of the institution. On the basis of the aspects of communication services to be extended to affiliating institutions, a mobile app was created in which affiliated institutions could avail the services. The app was created and made accessed by 20 academic cum administrators for their communication services from the University and they were made to respond to the 15 enablers. The findings revealed that the administrators were for transformation from egovernance to m-governance. This research would help the University to focus on key elements and develop suitable strategies expediting the adoption and development of m-governance framework with suitable architecture.