工作满意度在护士职场欺凌与组织公民行为关系中的中介作用。

IF 2.4 3区工程技术 Q2 ENGINEERING, INDUSTRIAL

Cognition Technology & Work Pub Date : 2022-05-23 DOI:10.3233/WOR-210036

J. Tsai, Wen-Pei Chang

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引用次数: 1

摘要

背景:建立改善护理人员短缺的策略，这是当前医疗保健行业面临的劳动力挑战。目的探讨护士职场欺凌与组织公民行为的相关关系，以及工作满意度在二者之间的中介作用。方法共采集有效样本164份。采用负面行为修正问卷、明尼苏达满意度问卷及组织行为量表进行测量。结果结果显示，手术室护士(Δ优势比，优势= 2.30,p = 0.043)、急诊室护士和ICU护士(Δ优势比= 2.79,p = 0.019)遭受职场欺凌的比例明显高于病区护士。没有职场欺凌经历对工作满意度有正向显著影响(p < 0.001)，工作满意度对整体组织公民行为有正向显著影响(p < 0.001)。没有职场欺凌经历对工作满意度对整体公民行为的影响有显著的中介作用(p < 0.001)。结论护士所在的服务部门对职场欺凌的发生有影响，有职场欺凌经历会降低护士的工作满意度，工作满意度越高，组织公民行为绩效越高。根据研究结果，我们建议护理管理者应对和预防职场欺凌，以提高护士的工作满意度，使护士愿意展示组织公民行为，运用专业知识，扩大护理的角色和功能。

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The mediating effect of job satisfaction on the relationship between workplace bullying and organizational citizenship behavior in nurses.

BACKGROUND Establishing strategies for improving nursing shortages, which are labor challenges in the current health care industry. OBJECTIVE This study aimed to examine the correlation between workplace bullying and organizational citizenship behavior (OCB) in nurses and the mediating effects of job satisfaction on this relationship. METHODS A total of 164 valid samples were obtained. The Negative Acts Questionnaire-Revised, the Minnesota Satisfaction Questionnaire, and an OCB scale were measured. RESULTS The results indicate that a significantly larger proportion of nurses working in operating rooms (Δ odds ratio, odds = 2.30, p = 0.043), the emergency room, and the ICU (Δ odds = 2.79, p = 0.019) had suffered workplace bullying compared with nurses working in patient wards. No experience of workplace bullying exerted a positive and significant effect on job satisfaction (p < 0.001), and job satisfaction exerted a positive and significant effect on overall OCB (p < 0.001). No experience of workplace bullying exerted a significant mediating effect on the influence of job satisfaction on overall OCB (p < 0.001). CONCLUSIONS The department of service in which a nurse works influences the occurrence of workplace bullying, previous experience with bullying reduces job satisfaction, and greater job satisfaction promotes higher OCB performance. Based on the study results, we advise that nursing executives address and prevent workplace bullying to increase the job satisfaction of nurses so that nurses are willing to display OCB, apply their expertise, and expand the role and functions of nursing.

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来源期刊

Cognition Technology & Work ENGINEERING, INDUSTRIAL-

CiteScore

6.90

自引率

7.70%

发文量

审稿时长

>12 weeks

期刊介绍： Cognition, Technology & Work focuses on the practical issues of human interaction with technology within the context of work and, in particular, how human cognition affects, and is affected by, work and working conditions. The aim is to publish research that normally resides on the borderline between people, technology, and organisations. Including how people use information technology, how experience and expertise develop through work, and how incidents and accidents are due to the interaction between individual, technical and organisational factors. The target is thus the study of people at work from a cognitive systems engineering and socio-technical systems perspective. The most relevant working contexts of interest to CTW are those where the impact of modern technologies on people at work is particularly important for the users involved as well as for the effects on the environment and plants. Modern society has come to depend on the safe and efficient functioning of a multitude of technological systems as diverse as industrial production, transportation, communication, supply of energy, information and materials, health and finance.