印度公共服务中心电子政务成功的关键因素:以喀拉拉邦Akshaya e-Kendras为例的实证研究

V. Uthaman, R. Vasanthagopal
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引用次数: 0

摘要

印度政府制定的国家电子政务计划为该国电子政务的长期发展奠定了基础。公共服务中心(CSC)计划是2006年批准的国家电子政务计划的基石项目,作为政府、私营和社会部门服务的交付点,如G2C、B2C和G2B,向印度农村公民提供上门服务。在喀拉拉邦,喀拉拉邦IT使团是通过Akshaya e-kendras创建和运行CSC网络的节点机构。本研究旨在通过Akshaya e-kendras为电子政务服务的主要成功因素提供实证证据。基础设施、可及性、透明度、系统质量、服务质量、便利性、信任、电子参与和互操作性是研究中使用的变量。采用SPSS Amos 22进行验证性因子分析和结构方程建模。研究发现,社区服务中心成功的关键因素是服务质量,其次是透明度和便利性。其他重要的因素是可访问性、系统质量和互操作性。影响最小的因素是信任和基础设施。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Key Success Factors for the e-Governance Initiatives Through Common Service Centres in India: An Empirical Study with Special Reference to Akshaya e-Kendras in Kerala
The National e-Governance Plan formulated by the Government of India lays out the foundation for the long-term growth of e-governance in the country. The Common Service Centre (CSC) scheme is a cornerstone project under National e-Governance Plan, approved in the year 2006, and acts as the delivery point for government, private and social sector services such as G2C, B2C and G2B to the rural citizens of India at their doorsteps. In Kerala, the Kerala State IT Mission is the nodal agency to create and run a CSC network through Akshaya e-kendras. This study aims to provide empirical evidence about the major success factors for e-governance services through Akshaya e-kendras. Infrastructure, accessibility, transparency, system quality, service quality, convenience, trust, e-participation and interoperability were the variables used for the study. SPSS Amos 22 was used for developing confirmatory factor analysis and structural equation modelling for the study. The study found that the key success factors for the success of CSCs are service quality followed by transparency and convenience. Other important factors are accessibility, system quality and interoperability. The least contributing factors are trust and infrastructure.
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