{"title":"基于系统动力学的高校客户关系管理智能决策机制研究","authors":"Bing Liu, Yuan Su, Yuan Li","doi":"10.1109/IWISA.2009.5073064","DOIUrl":null,"url":null,"abstract":"Based on the analysis of university's customers, this paper applies System Dynamics (SD) to model the relationships among critical successful factors of university's Customer Relationship Management (CRM) decision-making mechanism to find the relatively best decision, taking H University as a case study for simulation. This systematic way on dealing with data provides a new thought to improve university's CRM decision quality.","PeriodicalId":6327,"journal":{"name":"2009 International Workshop on Intelligent Systems and Applications","volume":"21 1","pages":"1-5"},"PeriodicalIF":0.0000,"publicationDate":"2009-05-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"2","resultStr":"{\"title\":\"Research on Customer Relationship Management Intelligent Decision-Making Mechanism of University Based on System Dynamics\",\"authors\":\"Bing Liu, Yuan Su, Yuan Li\",\"doi\":\"10.1109/IWISA.2009.5073064\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"Based on the analysis of university's customers, this paper applies System Dynamics (SD) to model the relationships among critical successful factors of university's Customer Relationship Management (CRM) decision-making mechanism to find the relatively best decision, taking H University as a case study for simulation. This systematic way on dealing with data provides a new thought to improve university's CRM decision quality.\",\"PeriodicalId\":6327,\"journal\":{\"name\":\"2009 International Workshop on Intelligent Systems and Applications\",\"volume\":\"21 1\",\"pages\":\"1-5\"},\"PeriodicalIF\":0.0000,\"publicationDate\":\"2009-05-23\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"2\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"2009 International Workshop on Intelligent Systems and Applications\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.1109/IWISA.2009.5073064\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"\",\"JCRName\":\"\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"2009 International Workshop on Intelligent Systems and Applications","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1109/IWISA.2009.5073064","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
Research on Customer Relationship Management Intelligent Decision-Making Mechanism of University Based on System Dynamics
Based on the analysis of university's customers, this paper applies System Dynamics (SD) to model the relationships among critical successful factors of university's Customer Relationship Management (CRM) decision-making mechanism to find the relatively best decision, taking H University as a case study for simulation. This systematic way on dealing with data provides a new thought to improve university's CRM decision quality.
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