Moving towards digitalization: a multiple case study in manufacturing

Abstract This work presents a multiple case study analysis aimed at depicting a managerial perspective for the implementation of a transformation path towards Industry 4.0 (I4.0) in manufacturing value chain. Starting from the analysis of the literature on values and impacts of digitalization and I4.0 in operations and supply chain management, the research investigates three key dimensions to take into account when defining the digital transformation path from a managerial perspective: investments in I4.0 technologies, ability in perceiving the path towards digital transformation, and knowledge sharing. For each dimension, patterns of managerial practices and related challenges for the implementation of the I4.0 paradigm has been identified, building on the insights and experiences of different players of the manufacturing supply chain (companies, ranging from large enterprises to SMEs, service and technology providers, competence centres). The results proposed in terms of key challenges, common mistakes and best practices according to the level of digital implementation, represent an overview of reference that can support companies in understanding which are the most important issues to be addressed when facing the adoption of digital and innovative technologies.