通过众包创建公益相关营销计划中的消费使用

Witek Lucyna, Hall Hanna
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引用次数: 7

摘要

本文的主要目的是开发一种新的方法来进行事业相关营销(CRM),通过众包实践来展示消费的创新潜力,为CRM活动做出贡献。本文重点关注消费者对客户关系管理的态度以及他们参与客户关系管理创建的各个方面。研究结果表明,波兰市场的年轻消费者对客户关系管理持积极态度,但他们对现有的客户关系管理项目感到厌倦,并认为它们无趣。测试结果显示,消费者希望与公司分享知识,但涉及到参与,年轻人并没有表现出多大兴趣。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Prosumption Use in Creation of Cause Related Marketing Programs through Crowdsourcing

The main aim of this article is to develop a new approach to Cause Related Marketing (CRM) that shows the use of the innovative potential of prosumption through crowdsourcing practices to contribute to CRM campaigns. The article focuses on consumers’ attitudes towards CRM and aspects of their involvement in the CRM creation. Research results show that young consumers in the Polish market connote CRM positively, but they are bored with existing CRM programs and assess them as uninteresting. The test results showed the desire of consumers to share knowledge with companies but, as it comes about the involvement, young people do not show much interest.

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