A Quantitative Analysis of Information Systems Management in the Educational Industry

1. Purpose: One of the consequences of the COVID-19 pandemic period was the migration of educational centers from face-to-face learning to e-learning. Most centers adapted their educational services and technological resources so that the students could attend the courses online and the teachers (and the rest of the staff) could telework. So, technology departments have become critical in educational services and need to adapt their processes. The ITIL (Information Technology Infrastructure Library) standard guides companies for this transformation. If educational centers are involved in digital transformation, the question to solve is the following: How far are the processes used in the technology departments of educational centers from the ITIL standard adopted in the information technology industry? The purpose of this research was to investigate whether technology departments have implemented the necessary processes. 2. Methods. The research was conducted by means of an online form sent to educational organizations to gather information about their technological processes. The responses collected from the web forms were statistically analyzed. 3. Results and conclusion. The main finding in this paper was that technology departments in educational centers have yet to adopt the processes required for an intensive online service, demonstrating a weakness in educational institutions.