Connected Platforms for the Non-typical User: Design Methodology to Observe the Outliers

The Smart, Sensing and Sustainable Systems paradigm, known as the “S3 concept”, aims to promote the evolution of companies and academic environments through shared and adaptable knowledge. Therefore, this advancement follows new integrated products and services systems (PSS) designed to integrate everyone, everywhere, including non-typical users, i.e. people with disabilities, indigenous communities, elders, etc. By considering this it may facilitate Product and Service Systems design methodologies so to cover the articulate and non-articulate customer needs and in addition, using a social perspective. This research proposes a design framework to consider the non-typical human input analysis, along with the knowledge-sharing models exploration as academic collaboration platforms, to help Design and engineering students in identifying the best possible way of designing inclusive Sensible, Smart and Sustainable Systems, including a Social dimension.