New Strategies to Improve the Quality of Peri-operative Stretcher Transportation Service in the Hospital

[Objective] In this study, we aimed to explore the effect of educational micro movies and practical experience (nurses as simulated patients) in improving the quality of peri-operative stretcher transportation service in the hospital. [Methods] From November to December 2021, 414 nurses from 18 departments of the Surgery Department of Guangzhou Women and Children's Medical Center participated in this practical study. Each nurse experienced the perioperative stretcher transportation service in the role of a patient, and experienced the whole process of being transferred from the ward to the operating room by the nursing staff, and then back to the original department. The whole process was recorded with photos and videos, and educational micro movies were made by department as a unit. [Results] Through this practice project, 17 disadvantageous factors (in 5 categories) affecting the quality of stretcher transportation service were summarized and 26 improvement measures were formulated. A total of 17 educational micro movies were released online by 18 departments; as of the end of December 2021, these movies have reached 113,994 views. 84.62% of nurses were satisfied or very satisfied with this practice project, and they believed that this new approach could help improve the quality of perioperative stretcher transportation service. [Conclusions] In this practical study, by allowing nurses to discover the deficiencies through fitting in patients’ role, the standard operation procedure (SOP) for peri-operative stretcher transportation service was revised and improved.