教育机构管理技术分类

Nataliia Krokhmal, Serhii Myroshnychenko
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引用次数: 0

摘要

本文采用系统分析、分类和系统化的方法,根据组织固有的五组功能过程,对教育机构管理技术进行了分类,如:生产;销售;金融;人力资源管理;核算和分析业务活动。指出,教育机构管理技术的分类应考虑到外部环境的现状、条件和过程,并影响到教育机构内部环境的运作。每一种管理教育机构的技术都被纳入分类,并被特征化:生产的功能过程及其管理(战略规划、情景规划、诺顿和卡普兰平衡计分卡(BSC)、过程导向管理、外包、业务工程/工程、再工程);营销管理(教育营销、市场细分、客户关系管理系统(CRM)、品牌战略、“公共关系”技术、标杆管理);财务管理(预算、标杆管理、财务控制、诺顿和卡普兰平衡计分卡(BSC)、资金筹措);人力资源(HR)管理(知识管理、辅导);会计管理和业务活动分析(预算,关键能力);它还考虑到用于管理组织间过程的技术,这些过程渗透到分类中列出的所有技术组中,例如创新技术、信息技术和智能技术。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
CLASSIFICATION OF EDUCATIONAL INSTITUTION MANAGEMENT TECHNOLOGIES
In this article, based on system analysis, classification and systematization methods, we offer classification of technologies of managing educational institutions on the basis of five groups of functional processes, inherent to every organization, such as: production; marketing; finance; human resources (HR) management; accounting and analysis of business activities. It is noted that classification of technologies of managing the educational institutions should take into account the current state, conditions and processes occurring in external environment and affect the functioning of the internal environment of the educational institution. Every technology of managing the educational institution included into classification, has been characterized: functional processes of production and their management (strategic planning, scenario planning, balanced scorecard of D. Norton and R. Kaplan (BSC), process oriented management, outsourcing, business engineering/ engineering, reengineering); marketing management (educational marketing, market segmentation, client relationships management system (CRM), brand-strategy, «public relations» technologies, benchmarking); financial management (budgeting, benchmarking, financial control, balanced scorecard of D. Norton and R. Kaplan (BSC), fund rising); human resource (HR) management (knowledge management, couching); management of accounting and analysis of business activities (budgeting, key competences); it also takes into account technologies for management of inter-organizational processes that permeate all groups of technologies listed in the classification, such as innovative, informational and SMART-technologies.
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