在 COVID-19 大流行期间提高农村公共交通的服务质量:一种新颖的模糊方法。

IF 2.3 Q2 TRANSPORTATION SCIENCE & TECHNOLOGY
Public Transport Pub Date : 2023-01-01 Epub Date: 2023-04-05 DOI:10.1007/s12469-022-00318-z
Hanumantha Rao Sama, Long-Sheng Chen, Venkateswarlu Nalluri, Madhavaiah Chendragiri
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引用次数: 0

摘要

为了鼓励人们使用公共交通,有必要通过经常性的服务质量(SQ)评估和修改来提高公共交通对乘客的吸引力。了解乘客对公共交通的期望非常重要,而评估服务质量则是评估公共交通系统整体表现的重要工具。本研究旨在考察核心乘客对公共交通服务质量的期望和看法。通过对印度农村公共交通中的 598 名乘客进行调查,对研究结果进行了说明和进一步讨论,以指导农村地区可能的公交车 SQ 改进。此外,还应用区间值毕达哥拉斯模糊法(IVPF)探讨了这些期望和认知对农村公共交通服务满意度的影响。调查结果表明,乘客的期望和感知之间存在巨大差异,而且对整个农村地区的公交服务普遍不满意。公共汽车服务的可靠性和适应性对于描述农村地区公共汽车服务的整体质量至关重要,世界各地的最佳实践被用来为交通运营商和地方官员制定一套建议。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Enhancing service quality of rural public transport during the COVID-19 pandemic: a novel fuzzy approach.

In order to encourage the use of public transportation, it is necessary to make it more appealing to commuters by conducting frequent Service Quality (SQ) evaluations and modifications. Understanding passengers' expectations of public transportation are important, and evaluating the SQ is an essential tool for assessing the overall performance of the public transportation system. The purpose of the present study was to examine the expectations and perceptions of core passengers regarding SQ in public bus transportation. By surveying 598 passengers in rural public transportation in India, the study results are illustrated and further discussed to guide possible bus SQ improvements in rural areas. In addition, the impact of these expectations and perceptions on satisfaction levels of rural public bus transportation services are explored by applying the Interval-Valued Pythagorean Fuzzy (IVPF). The outcomes of the survey indicated significant disparities among expectations and perceptions of passengers, as well as widespread dissatisfaction with the delivery of bus services in rural areas as a whole. The dependability and adaptiveness of the bus service have been critical in describing the overall quality of bus services in rural areas, and best practices from around the world were used to develop a set of recommendations for transportation operators and local officials.

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来源期刊
Public Transport
Public Transport TRANSPORTATION SCIENCE & TECHNOLOGY-
CiteScore
5.40
自引率
15.40%
发文量
19
期刊介绍: The scope and purpose of the journal includes, but is not limited to, any type of research in the area of Public Transport: Planning and Operations. As its core it serves the primary mission of advancing the state of the art and the state of the practice in computer-aided systems and scheduling in public transport. The journal considers any type of subjects in this area especially with a focus to planning and scheduling, the common ground is the use of computer-aided methods and operations research techniques to improve information management, network and route planning, vehicle and crew scheduling and rostering, vehicle monitoring and management, and practical experience with scheduling and public transport planning methods. Besides theoretical papers, the journal also publishes case studies and applications. Public Transport addresses transport operators, consulting firms and academic institutions involved in development, utilization or research of computer-aided planning and scheduling in public transport.Officially cited as: Public Transp
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