Voters' information behaviour when using political actors' web sites during the 2011 Scottish Parliament election campaign

Purpose – The purpose of this paper is to report the results of a study of voters' online behaviour conducted during the 2011 Scottish parliamentary election campaign. Design/methodology/approach – The study used an interactive, electronically-assisted interview method, where 64 citizens were observed and questioned while they searched for, browsed and used information on the web sites and social media sites of political parties and candidates standing for election to the Scottish Parliament. Findings – While online campaign sites were generally regarded as serving a useful purpose, as being easy to use and understand, relatively interesting and likely to be visited again, there was very little evidence in this study to indicate that they had any significant impact on voting behaviour during the 2011 Scottish campaign. Rather, the participants' comments suggest that more traditional information sources, particularly print and broadcast media, coupled with long-established campaign techniques, such as leaf...