使用ISO 9241-11确定电子商务公司如何应用用户体验指南

Fauza Adelma Syafrizal, Rahmat Izwan Heroza, Ermatita, Mgs. Afriyan Firdaus, Pacu Putra, Lovinta Happy Atrinawati, Monterico Adrian
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引用次数: 0

摘要

由于不适应用户需求和技术发展,公司的许多商业活动失败了。以前的研究表明,没有办法实现解释电子商务系统用户体验的特定用户需求的用户体验指南。因此,我们需要一种实现电子商务网站用户体验的方法。我们使用ISO 9241-11中的可用性参数,即有效性、效率和满意度来衡量系统的可用性,然后进行访谈来跟踪结果。这项研究确定了电子商务公司如何为他们的系统实现UX最佳实践,这些实践可以被其他想要设计电子商务应用程序的人使用。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Using ISO 9241-11 To Identify How E-Commerce Companies Applied UX Guidelines
A lot of the company's business activities failed due to not adapting to user needs and technological developments. Previous studies show that there is no way to implement UX guidelines that explain the specific user needs for the UX of e-commerce systems. Therefore, we need a way of implementing UX for e-commerce websites. We used usability parameters in ISO 9241-11, namely effectiveness, efficiency, and satisfaction, to measure the system's usability and then conduct an interview to follow up the result. This research identifies how e-commerce companies implement UX best practices for their systems that can be used for other people who want to design their e-commerce applications.
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