{"title":"分析d阿吉哈吉国际海事组织(BPJS)医疗服务质量与患者满意度的分析","authors":"Depy Oktapian Akbar, Rahmayanti Fitriah, Muhammad Luthfi Aditya, Reny Marliadi, Wahyudi, Aesty Rahayu","doi":"10.20885/jif.specialissue2023.art13","DOIUrl":null,"url":null,"abstract":"Background: Pharmaceutical services are services that are provided directly and responsibly to patients, related to medicines to reach accurate results that enhance patient quality of life. \nObjective: The purpose of this research is to the analysis of the quality of pharmaceutical services and the level of satisfaction of BPJS patients at Hadji Boejasin Pelaihari Hospital. \nMethod: A cross-sectional survey design with a targeted sampling design was used in this study. The research method was a questionnaire containing structured questions to quantify each variable studied. \nResults: Quality survey results pharmaceutical services were 85.96% (according) and 14.03% (not appropriate), while patient satisfaction with reliability dimension 78.63% (very satisfied), Responsiveness 77.82% (very satisfied) , Assurance 83.01% (very satisfied), Empathy 80.47% (very satisfied), and Tangible 82.53% (very satisfied). \nConclusion: From the average of the five dimensions, a result of 547,4 was obtained with an average patient satisfaction index of 80,49% \nKeywords: BPJS, Service Quality, Satisfaction Level","PeriodicalId":32369,"journal":{"name":"Kartika Jurnal Ilmiah Farmasi","volume":"67 1","pages":""},"PeriodicalIF":0.0000,"publicationDate":"2023-08-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":"{\"title\":\"ANALISIS KUALITAS PELAYANAN KEFARMASIAN DAN TINGKAT KEPUASAN PASIEN BADAN PENYELENGGARA JAMINAN SOSIAL ( BPJS) DI RSUD HADJI BOEJASIN PELAIHARI\",\"authors\":\"Depy Oktapian Akbar, Rahmayanti Fitriah, Muhammad Luthfi Aditya, Reny Marliadi, Wahyudi, Aesty Rahayu\",\"doi\":\"10.20885/jif.specialissue2023.art13\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"Background: Pharmaceutical services are services that are provided directly and responsibly to patients, related to medicines to reach accurate results that enhance patient quality of life. \\nObjective: The purpose of this research is to the analysis of the quality of pharmaceutical services and the level of satisfaction of BPJS patients at Hadji Boejasin Pelaihari Hospital. \\nMethod: A cross-sectional survey design with a targeted sampling design was used in this study. The research method was a questionnaire containing structured questions to quantify each variable studied. \\nResults: Quality survey results pharmaceutical services were 85.96% (according) and 14.03% (not appropriate), while patient satisfaction with reliability dimension 78.63% (very satisfied), Responsiveness 77.82% (very satisfied) , Assurance 83.01% (very satisfied), Empathy 80.47% (very satisfied), and Tangible 82.53% (very satisfied). \\nConclusion: From the average of the five dimensions, a result of 547,4 was obtained with an average patient satisfaction index of 80,49% \\nKeywords: BPJS, Service Quality, Satisfaction Level\",\"PeriodicalId\":32369,\"journal\":{\"name\":\"Kartika Jurnal Ilmiah Farmasi\",\"volume\":\"67 1\",\"pages\":\"\"},\"PeriodicalIF\":0.0000,\"publicationDate\":\"2023-08-31\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"0\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Kartika Jurnal Ilmiah Farmasi\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.20885/jif.specialissue2023.art13\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"\",\"JCRName\":\"\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Kartika Jurnal Ilmiah Farmasi","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.20885/jif.specialissue2023.art13","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
ANALISIS KUALITAS PELAYANAN KEFARMASIAN DAN TINGKAT KEPUASAN PASIEN BADAN PENYELENGGARA JAMINAN SOSIAL ( BPJS) DI RSUD HADJI BOEJASIN PELAIHARI
Background: Pharmaceutical services are services that are provided directly and responsibly to patients, related to medicines to reach accurate results that enhance patient quality of life.
Objective: The purpose of this research is to the analysis of the quality of pharmaceutical services and the level of satisfaction of BPJS patients at Hadji Boejasin Pelaihari Hospital.
Method: A cross-sectional survey design with a targeted sampling design was used in this study. The research method was a questionnaire containing structured questions to quantify each variable studied.
Results: Quality survey results pharmaceutical services were 85.96% (according) and 14.03% (not appropriate), while patient satisfaction with reliability dimension 78.63% (very satisfied), Responsiveness 77.82% (very satisfied) , Assurance 83.01% (very satisfied), Empathy 80.47% (very satisfied), and Tangible 82.53% (very satisfied).
Conclusion: From the average of the five dimensions, a result of 547,4 was obtained with an average patient satisfaction index of 80,49%
Keywords: BPJS, Service Quality, Satisfaction Level
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