Human-centred design research during the pandemic: using an online survey to inform personas of women at risk of hip fracture

Abstract During the global pandemic, social distancing rules made it difficult to conduct human-centred research into hip fracture protection, and in-person focus groups were abandoned. An online survey was developed to safely gather insights from people living with osteoporosis who are at risk of fragility fractures. The survey data informed the design of five personas that provide a critical lens to drive innovation in hip protector garment design and evaluate ongoing concept development. Although the pandemic disrupted people-facing research, the use of survey data provided a greater breadth of voices to inform the personas than focus groups alone.