用计划和时间表对你的新员工进行交叉培训

Q3 Social Sciences
Z. Yang
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引用次数: 0

摘要

德克萨斯农工大学(TAMU)图书馆是美国第一家向其整个校园的客户(包括本科生、研究生、教职员工)提供免费本地文献传递和馆际互借服务的图书馆。这项服务自2002年开始提供。正如人们所猜测的那样,我们的使命是“为你得到它”,无论材料在哪里,无论是在我们自己的收藏中还是在世界上的任何地方(Yang 2004,2005,2012)。TAMU图书馆的文献传递服务部负责馆际互借,从图书馆的书架中检索图书供客户取用,并为校园内7万多名客户扫描本地馆藏。该部门最初有13名团队成员,其中5人负责借阅,3人负责外借,3人负责本地文件传递,1名专业员工主管,1名部门主任,11名学生工人(3名全职员工)。2010年,我们收到的请求数量达到顶峰,总共处理了235,754个请求。自2011年以来,我们看到所有三项职能(借款、贷款和文件传递)都有所减少。2015年,我们只收到了156,000份请求(74,278份借阅请求,54,032份借阅请求,28,064份本地图书检索和扫描请求),比2010年减少了34%(图1)。由于请求的下降趋势,该部门的主任在因退休、晋升而有机空缺后,取消了三个职位(两个负责借阅,一个负责本地文件传递)
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Cross-Train Your New Hire With a Plan and Schedule
Texas A&M University (TAMU) Libraries is the first library in the nation to offer free local document delivery and interlibrary loan services to its entire campus of customers, including undergraduates, graduates, faculty, and staff members. This service has been provided since 2002. Our mission, as one might surmise, is to ”get it for you,” no matter where the material resides, be it in our own collections or anywhere in the world (Yang 2004, 2005, 2012). The Document Delivery Services department of TAMU Libraries is responsible for interlibrary loan, book retrieval from library stacks for customers to pick up, and local collections scanning for our campus of over 70,000 customers. The department originally had 13 team members—five for borrowing functions, three for lending, three for local document delivery, one professional staff supervisor, one director of the department, and 11 student workers (3 FTE). In 2010, we peaked in terms of number of requests received, processing a total of 235,754 requests. Since 2011, we have seen decrease in all three functions (borrowing, lending, and document delivery). In 2015, we received just 156,000 requests (74,278 lending requests, 54,032 borrowing requests, and 28,064 local book retrieval and scanning requests), a 34% decrease from 2010 (Figure 1). Because of the downward trends in requests, the director of the department eliminated three positions (two in borrowing, one in local document delivery) after they were organically vacated due to a retirement, promotion
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来源期刊
Journal of Interlibrary Loan, Document Delivery and Electronic Reserve
Journal of Interlibrary Loan, Document Delivery and Electronic Reserve Social Sciences-Library and Information Sciences
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期刊介绍: The peer reviewed Journal of Interlibrary Loan, Document Delivery & Electronic Reserve is the only North American journal devoted to interlibrary loan, document delivery, and electronic reserve librarianship. While other journals in reference services and academic librarianship occasionally publish articles on interlibrary loan or electronic reserve, this unique journal publishes over half of all articles on these topics. These important articles are a mix of practice and theory. Retitled from the Journal of Interlibrary Loan, Document Delivery & Information Supply to reflect the expansion of its focus to include electronic reserve, the Journal of Interlibrary Loan, Document Delivery & Electronic Reserve marks a clear direction to make the journal even more useful to all libraries.
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