The Influence Work Culture and Work Quality on Service Quality in the Governments of Padang Pariaman Regency, West Sumatera Province

The Problem in this research is regarding the quality of service provided by employees in local government. The variables that influence it in this study are work culture and work quality, for that we need an analysis in this study to reveal “is there an influence between work culture and employee work quality on service quality?”. This research uses a quantitative approach. The research was conducted at several regional apparatus organizations of Padang Pariaman Regency, West Sumatra Province. The sampling technique used simple random sampling. The number of respondents in this study were 77 respondents. The data that has been collected, were analysed using multiple regression, t test. From the results of the output above, it is explained that the coefficient of determination of the variable work culture and work quality on service quality of the Adjusted R Square is 0.443, then this value is 44.3%. it means that the variables of work culture and work quality affect service quality by 44.3% while the remaining 55.7% have an effect on other studies that are not included in this study.