COVID-19期间的强制虚拟

IF 1 4区心理学 Q4 PSYCHOLOGY, APPLIED

Zeitschrift Fur Arbeits-Und Organisationspsychologie Pub Date : 2021-09-16 DOI:10.1026/0932-4089/a000366

Nathalie Schauffel, T. Ellwart

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引用次数: 4

摘要

摘要在2019冠状病毒病危机期间，保持社交距离成为重中之重，导致公共数字服务(PDS)的新用户具有异质使用动机。虽然一些用户决定独立于COVID-19自愿使用PDS，但其他人因为COVID-19封锁而被迫使用PDS。基于技术接受模型，我们使用潜在多组分析比较了强迫用户(N1 = 346)和自愿用户(N2 = 315)。首次使用PDS的661人是在向警方举报犯罪后参与调查的。结果表明，强迫用户和自愿用户在技术接受的关键因素(绩效期望、努力期望、行为意图)和前因因素(系统信任、ICT自我概念)上存在差异，强迫用户的积极价值较低。此外，强迫用户比自愿用户对系统信任和有用性(性能预期)有更强的需求，揭示了用户群体特定的预测值。本文还讨论了PDS设计和营销的经验教训。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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Forced Virtuality During COVID-19

Abstract. Social distancing received top priority during the COVID-19 crisis, resulting in new users of public digital services (PDS) with heterogeneous use motivation. While some users decided to use a PDS voluntarily and independently of COVID-19, others were forced to use PDS because of the COVID-19 lockdown. Based on technology acceptance models, we compared forced users ( N1 = 346) and voluntary users ( N2 = 315) using latent multigroup analysis. First-time users of a PDS ( N = 661) participated in the survey after reporting a crime online to the police. Results showed that forced and voluntary users differed regarding key factors (performance expectancy, effort expectancy, behavioral intention) and antecedents (system trust, ICT self-concept) of technology acceptance with less positive values for forced users. Further, forced users had stronger needs for system trust and usefulness (performance expectancy) than voluntary users, revealing user group-specific predictive values. The lessons learned for PDS design and marketing beyond pandemic times are discussed.

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来源期刊

Zeitschrift Fur Arbeits-Und Organisationspsychologie PSYCHOLOGY, APPLIED-

CiteScore

2.50

自引率

8.30%

发文量

期刊介绍： In Kooperation mit der Sektion Arbeits-, Betriebs- und Organisationspsychologie im Berufsverband Deutscher Psychologen (BDP)