{"title":"SISTEM INFORMASI CUSTOMER HISTORY PADA ACE HARDWARE JAMBI PRIMA MALL","authors":"Sukma Puspitorini, Miftahul Jannah Vemi Putri","doi":"10.53564/akademika.v14i2.853","DOIUrl":null,"url":null,"abstract":"The customer service staff at the Ace Hardware Jambi Prima Mall company with one of the job desks is managing the customer database used for marketing strategy, the customer database management is not effective because it still uses the manual method from the desktop application at the company by typing into Microsoft Excel. The purpose of this Customer History Information System practical work report is to make the effectiveness of the work of customer service staff to manage customer databases using case study research methods, developing this website application using the PHP programming language and the phpMyAdmin database. The pages in this application are input, process, and output, for the input needed in this application is customer data and transaction data with promo blast data processing then WhatsApp blast status. Which of the previous inputs and processes will produce reports or outputs of customers who have registered as members or have not become members, how many according to the selected period, as well as transaction data and other processes from research conducted to make it easier for customer service staff to manage the data.","PeriodicalId":17695,"journal":{"name":"Jurnal Akademika Kimia","volume":null,"pages":null},"PeriodicalIF":0.0000,"publicationDate":"2022-04-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"1","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Jurnal Akademika Kimia","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.53564/akademika.v14i2.853","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 1
摘要
Ace Hardware Jambi Prima Mall公司的客户服务人员正在管理用于营销策略的客户数据库,客户数据库管理并不有效,因为它仍然使用公司桌面应用程序的手动方法,通过在Microsoft Excel中输入数据。本次客户历史信息系统实践工作报告的目的是利用案例研究的方法,使客户服务人员对客户数据库进行有效管理,使用PHP编程语言和phpMyAdmin数据库开发本网站应用程序。在这个应用程序中的页面是输入,处理和输出,因为在这个应用程序中需要输入的是客户数据和交易数据与促销爆炸数据处理然后WhatsApp爆炸状态。上述哪一种输入和流程将产生已注册为会员或未成为会员的客户的报告或输出,根据所选期间有多少,以及交易数据和其他研究过程,以便客户服务人员更容易管理数据。
SISTEM INFORMASI CUSTOMER HISTORY PADA ACE HARDWARE JAMBI PRIMA MALL
The customer service staff at the Ace Hardware Jambi Prima Mall company with one of the job desks is managing the customer database used for marketing strategy, the customer database management is not effective because it still uses the manual method from the desktop application at the company by typing into Microsoft Excel. The purpose of this Customer History Information System practical work report is to make the effectiveness of the work of customer service staff to manage customer databases using case study research methods, developing this website application using the PHP programming language and the phpMyAdmin database. The pages in this application are input, process, and output, for the input needed in this application is customer data and transaction data with promo blast data processing then WhatsApp blast status. Which of the previous inputs and processes will produce reports or outputs of customers who have registered as members or have not become members, how many according to the selected period, as well as transaction data and other processes from research conducted to make it easier for customer service staff to manage the data.