Social work during the COVID-19 pandemic. Administrative and personal response to new challenges

Abstract The crisis generated by the COVID-19 pandemic implied specific intervention measures in all areas worldwide. Social workers from the social care system and health services, along with other specialists, have played an extremely important role in providing support to vulnerable groups, in order to manage social and psychological issues that have emerged in this period. This paper presents the results of a study involving 94 social workers from Romania. The aim of the research was to identify the main changes in the activity of social workers from public and private social services during pandemic, a period characterized by restrictive measures in order to limit the transmission of the virus. The paper focuses on vulnerabilities and challenges imposed by these changes in order to continue to provide social services for those in need. Recommendations on social policies are outlined based on the lessons learned in this period. The results show that communication and the maintenance of the relationship with beneficiaries are the parts where most changes occurred. The limitation of direct contacts has led to a decrease in field activity, online work, increased workload, or changes in working schedule, and also sometimes (mainly in public institutions) increased bureaucracy. Based on the results of the study, some recommendations for policy makers are identified, taking advantage of the lessons from this period of crisis: the need for the authorities to prioritize the allocated resources and to impose stricter rules to follow, provide funding for specific resources, intensifying the collaboration between all social actors involved, developing and implementing unitary intervention models, greater interest and understanding from authorities and responsiveness to new intervention methods, maintaining the online activity where the situation allows it in order to reduce bureaucracy in public institutions.