A Knowledge Management Model to Improve Strategic Planning and Decision Making in HEIs

Knowledge management practices in Higher education institutions can lead to better decision making, better curriculum development, and research, enhanced academic and administrative services and better utilisation of resources (Kidwell et al., 2000) [6]. Moreover, the advancement in the field of Data Mining and big data science has opened up significant opportunities for these institutions to create, manage, protect and disseminate knowledge effectively. This paper presents a knowledge management model to enhance the research processes, teaching and learning processes, student and alumni services, administrative services and processes, strategic planning and management. This paper uses data mining and big data science techniques to unearth the knowledge hidden in student information systems to enable improved HEIs management and progress.