To negotiate or not negotiate: professional boundaries surrounding mobile device usage

ABSTRACT With the widespread ownership and usage of mobile devices combined with the subsequent challenges usage poses on relationships, this research examines how people negotiate time spent on mobile devices (smartphones and/or tablets) accomplishing professional tasks. Participants in this study were the users of the mobile device within a full-time managerial level position. Diverse organizational representation included, but not limited to health care, engineering, public relations, finance, education, and distribution management industries. Using qualitative methods and semi-structured interviews, data analysis unveiled what negotiation means when using mobile devices in any capacity for professional reasons within the domestic (familial) sphere. Management-level organizational members share how parameters (sometimes called boundaries or borders) are both in and out of their control when using mobile devices to communicate professionally. Within their control was the users’ ability to engage or disengage, while also challenged with situations out of their control due to organizational directives. This research re-conceptualizes the concepts of Clark’s (2000) Work/Family Border Theory. While this data was gathered prior to Covid19, understanding this balance has current and future relevancy from an academic and applied perspective.