Community Perception And Client Satisfaction About The Primary Health Care Services In A Tribal Setting Of Gujarat - India

This community based cross sectional study attempts to assess the community perception and client satisfaction of primary health care services provided by Primary Health Centre (PHC) of Panchmahal district of Gujarat to assess the awareness of the community about primary health care services and its utilization in a tribal area and to assess the client satisfaction of those who have utilized the services. This study was conducted from January 2009 to March 2009. For the community survey, two blocks were randomly chosen and the interview was carried out by house visits. For exit interviews, patients were selected randomly from those attending the primary health centre. A total of 479 interviews were conducted. It was seen that 82% were aware of the availability of primary health centre but more than two-thirds preferred quacks. Approximately two-thirds to three-fourths of the clients were satisfied with the primary health care services.