通过ISO 20000认证建立IT服务管理体系

International Journal of Knowledge Content Development and Technology Pub Date : 2012-12-31 DOI:10.5865/IJKCT.2012.2.2.031

Jung-Hoon Park, Hwan-Min Kim

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引用次数: 6

摘要

本研究为建立并建立ISO 20000认证的IT服务管理体系，通过有效的系统运行，保护信息资产免受各种威胁，以稳定有效的方式提供满足客户期望的优质服务奠定了基础。为保证KISTI信息服务中心提供的NDSL公共服务的可靠性和稳定性，提高用户满意度。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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Building up an IT Service Management System through the ISO 20000 Certification

This study prepared a foundation to provide high-quality services in a stable and effective way to meet the customer expectations, by building up and establishing an ISO 20000 certified IT service management system and protecting the information assets from various threats through effective system operation that meets the requirements of international standards, in order to ensure the reliability and stability of NDSL public services provided by KISTI Information Service Center and to enhance the customer satisfaction.

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来源期刊

International Journal of Knowledge Content Development and Technology

自引率

0.00%

发文量

审稿时长

5 weeks