使用资讯科技支援知识共享的影响因素:以香港服务机构为例

IF 4.5 3区管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE

Journal of Global Information Management Pub Date : 2011-04-01 DOI:10.4018/jgim.2011040103

Ngai-Keung Chow

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引用次数: 12

摘要

本研究探讨影响香港服务机构使用资讯科技工具以支援知识分享的主要因素。在五家公司的案例研究中，IT工具的使用受到一系列因素的影响，这些因素分别是促成因素、障碍因素和激励因素。研究结果支持了现有的知识管理理论。本研究发现了多个因素与不同层次的知识共享的IT工具使用之间的关系。操作因素，如感知有用性、感知易用性、员工能力和工作性质，促使更多地使用IT进行知识共享。这些发现和相关分析对从事服务业务的公司具有管理意义。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

查看原文本刊更多论文

Factors Affecting Usage of Information Technology in Support of Knowledge Sharing: A Multiple Case Study of Service Organizations in Hong Kong

This study explores key factors affecting the usage of information technology IT tools in support of knowledge sharing in service organizations in Hong Kong. In a case study of five firms, the usage of IT tools is influenced by an array of factors acting as enablers, barriers, and motivators. The findings support extant theories on knowledge management KM. This research discovers relationships between multiple factors and the usage of IT tools for knowledge sharing at various hierarchical levels. Operational factors like perceived usefulness, perceived ease of use, staff capability, and nature of work induce higher usage of IT for knowledge sharing. These findings and related analyses have managerial implications for firms engaging in service business.

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来源期刊

Journal of Global Information Management INFORMATION SCIENCE & LIBRARY SCIENCE-

CiteScore

5.80

自引率

14.90%

发文量

118

期刊介绍： Authors are encouraged to submit manuscripts that are consistent to the following submission themes: (a) Cross-National Studies. These need not be cross-culture per se. These studies lead to understanding of IT as it leaves one nation and is built/bought/used in another. Generally, these studies bring to light transferability issues and they challenge if practices in one nation transfer. (b) Cross-Cultural Studies. These need not be cross-nation. Cultures could be across regions that share a similar culture. They can also be within nations. These studies lead to understanding of IT as it leaves one culture and is built/bought/used in another. Generally, these studies bring to light transferability issues and they challenge if practices in one culture transfer.