Analysing the Quality of IS Use and Management in the Organizational Context: Experiences from Two Cases

Information Systems IS have become an important part of organizational processes. IS use and management are daily issues in current business organizations, and in almost every work task and at every organizational level. The integration of work tasks and IS use has led to a situation where tasks and their management cannot be separated from the management and use of IS. We therefore need a conceptual framework for an holistic but systematic view of the complex nature of IS utilization. These assumptions have led to the development of the IS-related organizational maturity concept. The conceptual framework concentrates on the quality of IS utilization and its development in user-organizations from three perspectives: management, IS usage and Information Technology IT. In this paper, the conceptual framework is presented and tested in two longitudinal mini-cases. Experiences and research findings are reported and future research needs addressed.