Exploring the Relationship Between EUC Problems and Success

As the importance of End User Computing EUC to organizations increases, so does the need for understanding its problems and payoffs. This field study investigates the relationship between EUC problems and its success from an organizational viewpoint. The field test used 252 internal auditing directors from companies with a wide range of gross revenues and IS budgets, and a wide variety of industry types. The four dimensions underlying EUC problems previously proposed were confirmed: end user management and control, IS-user relationship, support and integration, and IS management control and planning. As hypothesized, EUC problems were found to be inversely related to EUC success. Among the EUC problems, IS-user relationship is found to be the most important determinant of EUC success. Implications of the findings for practicing information system managers and directions for future research are discussed.