德意志银行:利用知识管理系统HRBase来撬动人力资本

IF 0.7 Q4 COMPUTER SCIENCE, INFORMATION SYSTEMS
Hauke Heier, Hans P. Borgman
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引用次数: 4

摘要

案例研究描述了围绕德意志银行基于内部网的知识管理系统(KMS) HRbase的开发和全球推出的问题。这为德意志银行全球人力资源主管Heinz Fischer在2001年面临的决策局面奠定了基础。基于较低的使用率和来自15位最资深人力资源主管的模棱两可的反馈,他不得不决定hrbase的未来:要么从2001年的专项预算中获得资金,要么进行重大调整,要么停止使用。同时,负责任的项目经理Hilger Pothmann和HRbase项目团队理解扭转项目的必要性,并提出了技术改进和管理策略的合理变化的建议。案例描述按时间顺序描述了HRbase的计划、开发和全球推出,特别关注了项目管理问题、变更管理干预以及出现的全球跨文化挑战。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Deutsche Bank: Leveraging Human Capital with the Knowledge Management System HRBase
The case study describes the issues surrounding the development and global rollout of the Intranet-based Knowledge Management System (KMS) HRbase at Deutsche Bank. It sets the stage for a decision situation that Deutsche Banks Global Head of Human Resources (HR), Heinz Fischer, faced in 2001. Based on low usage rates and ambiguous feedback from his 15 most senior HR executives, he had to decide about HRbases future: it would either be funded from an earmarked budget in 2001, changed significantly, or discontinued. Meanwhile, the responsible project manager Hilger Pothmann and the HRbase project team understood the necessity to turn the project around and to come up with a proposal for technical improvements and a sound change in management strategy. The case description provides a chronological account of the planning, development, and global rollout of HRbase, paying specific attention to project management issues, change management interventions, and the global cross-cultural challenges that emerged.
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来源期刊
Journal of Cases on Information Technology
Journal of Cases on Information Technology COMPUTER SCIENCE, INFORMATION SYSTEMS-
CiteScore
2.60
自引率
0.00%
发文量
64
期刊介绍: JCIT documents comprehensive, real-life cases based on individual, organizational and societal experiences related to the utilization and management of information technology. Cases published in JCIT deal with a wide variety of organizations such as businesses, government organizations, educational institutions, libraries, non-profit organizations. Additionally, cases published in JCIT report not only successful utilization of IT applications, but also failures and mismanagement of IT resources and applications.
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