T1-auto公司生产零件测试(PPT)流程:一个工作流程自动化的成功案例

IF 0.7 Q4 COMPUTER SCIENCE, INFORMATION SYSTEMS
Charles T. Caine, T. Lauer, E. Peacock
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引用次数: 5

摘要

本案例描述了一级汽车供应商T1-Auto的工作流自动化系统的开发、设计和实现。T1是防抱死制动系统的开发商和制造商。1991年,T1-Auto将其IT部门外包。他们保留了一个由首席信息官和五名经理组成的管理核心,但将大约80名部门其他成员转移到外包公司。1994年,安装了Lotus NotesTM作为企业标准电子邮件和工作流平台。一个由四个NotesTM开发人员组成的团队编写了基于工作流和基于知识管理的应用程序。另一个由三名管理员组成的团队管理NotesTM基础结构。T1-Auto编写的第一个工作流应用程序是为财务部开发的。财务团队很快意识到精简和跟踪资本支出请求流程的工作流程的好处。NotesTM开发团队和项目发起人Controller紧密合作开发应用程序。在最初的成功之后,工作流程技术的力量和价值在T1-Auto迅速流行起来。其中最成功的项目之一是本文描述的电子实验室测试过程。电子实验室和测试系统(ELTS)被IT Lotus NotesTM团队确定为事务工作流问题。由于elt涉及的策略和过程跨越了T1-Auto内部的许多组和部门,而且整个组织的流程是一致的,因此该解决方案非常适合Lotus Notes。然而,随着T1-Auto的快速发展和测试数量的增加,测试过程中容易出现沟通和协调错误。作为生产和产品开发过程的一部分,他们的电子实验室需要测试制动系统的电子元件。显然,测试过程对T-1至关重要,因为延迟或错误可能对产品开发和生产产生不利影响。本案例接着描述了Lotus NotesTM工作流管理系统的设计和开发。设计描述包括现有系统和新系统的流程图。此外,还包括对测试阶段、试验和推出的描述。案例最后讨论了项目成功的因素和计划的未来增强。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
The T1-auto inc. production part testing (PPT) process: a workflow automation success story
This case describes the development, design, and implementation of a work flow automation system at a tier one automotive supplier, T1-Auto. T1 is a developer and manufacturer of anti-lock brake systems. In 1991, T1-Auto had outsourced its IT department. They retained a management core consisting of the CIO and five managers, but transitioned approximately 80 other members of the department to the outsourcing firm. In 1994, Lotus NotesTM was installed as the corporate standard e-mail and workflow platform. A team of four NotesTM developers wrote workflow-based and knowledge management-based applications. Another team of three administrators managed the NotesTM infrastructure. The first workflow application written at T1-Auto was developed for the Finance department. The finance team quickly realized the workflow benefit of streamlining and tracking the capital expense request process. The NotesTM development team and the project sponsor, the Controller, worked closely to develop the application. Following this initial success, the power and value of workflow technology caught on quickly at T1-Auto. One of the most successful projects was the Electronic Lab Testing Process described in this paper.The Electronics Lab and Testing System (ELTS) was identified as a Transaction Workflow problem by the IT Lotus NotesTM team. Because the ELTS involved policies and procedures that crossed many groups and divisions within T1-Auto, and since the process was consistent across the organization, the solution lent itself very well to Lotus Notes. However, while T1-Auto was experiencing rapid growth and the number of tests was increasing, the testing process was prone to communication and coordination errors. As part of their production and product development processes, their electronics laboratory was required to test electronic components that were part of the brake systems. Clearly the testing process was critical to T-1 since delays or errors could adversely affect both product development and production.The case goes on to describe the design and development of the Lotus NotesTM workflow management system. The design description includes process maps for thee as-is and the new system. In addition, descriptions of the testing phase, the pilot, and the roll out are included. The case concludes with a discussion of project success factors and planned future enhancements.
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来源期刊
Journal of Cases on Information Technology
Journal of Cases on Information Technology COMPUTER SCIENCE, INFORMATION SYSTEMS-
CiteScore
2.60
自引率
0.00%
发文量
64
期刊介绍: JCIT documents comprehensive, real-life cases based on individual, organizational and societal experiences related to the utilization and management of information technology. Cases published in JCIT deal with a wide variety of organizations such as businesses, government organizations, educational institutions, libraries, non-profit organizations. Additionally, cases published in JCIT report not only successful utilization of IT applications, but also failures and mismanagement of IT resources and applications.
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