Application of GM (0, N) in Satisfaction Rating on Learning and Instruction of Phonics Course a Case Study of D Community University

The purpose of this study was to make use of quantitative methods to study the satisfaction rating on content learning and teachers' instruction of phonics program delivered by the D Community University. The program lasted for 12 weeks (3 hours per week). A questionnaire, Phonics Evaluation Questionnaire, was developed to assist in the study. This was distributed to the students, 25 in all, of whom 96% responded. The research method applied was the GM (0, N) model of Grey Theory to analyze the assembled data and rate the factors which contributed to the students' satisfaction with the course content and teachers' instruction. The research results showed that the rich course content reaches the highest satisfaction; all instructions and explanations given were very clear and concise; the sound effect of supplemental multi-media materials supplied were of excellent quality; after the completion of the phonics course, the students had no fear encountering English which consists with the traditional concept. Based on the research results, some suggestions were made to the Board of the D Community University, course teachers and phonics learners on program improvements in continuous research and reference.