消费者索赔、在线纠纷解决与公共管理创新——以2014-2019年巴西消费者信息平台为例

IF 0.1 Q4 MANAGEMENT
Luciana Oliveira Militão, Paulo Burnier da Silveira, Andrea Juliet Celis León, Liziane Paixão Silva Oliveira
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Consumer Claims, on-line Dispute Resolution and Innovation in the Public Administration: A Case Study of the Consumidor.gov Platform in Brazil During 2014-2019
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