COMPROMETIMENTO, ENTRINCHEIRAMENTO E REGULAÇÃO EMOCIONAL EM TRABALHADORES DO SERVIÇO PÚBLICO

This study aimed to analyze the relation between the individual’s patterns of ties with the organization, emotional expressions, and the use of emotional regulation strategies to deal with work situations. The instrument used for data collection included a scale to measure commitment and entrenchment and 21 work settings for which participants had to assign emotion regulation strategies. Participants included 400 employees of public institutions located in Florianopolis. The article is structured into sections that discuss the core concepts, describe the method, present and debate the results. In the sample result most individuals showed high levels of commitment and use of deep emotional control strategies. Anger was the most frequent emotion and, conversely, fear was the less common. Key-words: commitment, entrenchment, emotions, emotion regulation strategies.