USANDO A INTERDISCIPLINARIDADE COMO FATOR DE INFLUÊNCIA NO NIVEL DE SATISFAÇÃO DE ALUNOS DE ENGENHARIA – EXEMPLO DE APLICAÇÃO DE GESTÃO DE SERVIÇOS EM INSTITUIÇÃO DE ENSINO SUPERIOR

This paper presents the procedures performed by the (FCTE) Faculty of Exact Sciences and Technology of a private institution, the metropolitan region of São Paulo. in order to improve the perception of students regarding the courses and subjects offered. This perception can contribute to better academic achievement and consequently decrease evasion, as pointed out by some studies and indicators of customer satisfaction which demonstrated that academic difficulties (mainly in freshman years) and lack of practice on topics studied represent weight factors in student permanence in college. Once FTCE is an educational institution, the majority of its procedures consisted of interdisciplinary pedagogical intervention, acting with both teachers and students. The result provided disciplinary integrated evaluations; intend to present an applied view of curricular contents and their use by students as engineers. This paper provides preliminary assessments of students’ views on the procedures taken by FTCE. However, it does not present the whole analysis of the decrease in total evasion of students, since it is still a work under construction. Key-words: Interdisciplinarity, Evaluation, Marketing Relationship, Service Management, Customer Satisfaction