{"title":"利用调查评估数字政府绩效:国际文献综述及未来研究展望","authors":"E. Dobrolyubova","doi":"10.17323/1999-5431-2022-0-5-152-181","DOIUrl":null,"url":null,"abstract":"The use of digital technologies in public administration has become a major trend in both developed and developing countries. Not surprisingly, the research interest to evaluating digital government performance has also increased. Since international indices and national statistics is more focused on evaluating the supply side of government digitalisation, more and more researchers are using survey methods to assess the progress determinants and barriers to digital government success from the demand side. So far, the review of such empirical studies has been quite limited. This paper aims to fill this gap and provides a comprehensive international literature review of using surveys for evaluating digital government performance published in 2011-2021. For the purpose of the study, an analytical framework including four levels of digital government performance (inputs and outputs characterising the government digitalisation process and outcomes and impacts representing public values) as well as cost and risk constructs were proposed and used. The analysis of 216 empirical papers examining digital government performance in over 50 countries from 5 continents demonstrates that survey-based methods are widely used in both developed and developing economies, with varying levels of digital maturity. Several cross-country studies have been identified but most of the papers address digitalisation of public authorities at the national or local level. The core focus of the research is related to the adoption of digital public services and the extent of digital participation among citizens (and, to a much lesser extent, by businesses), while outcomes and societal impacts receive less attention regardless the level of e-government development of the relevant country. Noteworthy, there is growing interest in the issue of digital government risks. It is argued that more efforts should be made to evaluate the outcomes and impacts (public value) of digital government. Prospective research areas also relate to using survey methods to evaluate the performance of digital government in regulatory and enforcement areas, exploring variation of trust in government and trust in technology, measuring perceptions of government digitalisation risks, researching the reasons for avoiding digital interactions with the government on the part of citizens and businesses, and several others.","PeriodicalId":43338,"journal":{"name":"Voprosy Gosudarstvennogo i Munitsipalnogo Upravleniya-Public Administration Issues","volume":null,"pages":null},"PeriodicalIF":0.2000,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"2","resultStr":"{\"title\":\"EVALUATING DIGITAL GOVERNMENT PERFORMANCE USING SURVEYS: INTERNATIONAL LITERATURE REVIEW AND PROSPECTS FOR THE FUTURE RESEARCH\",\"authors\":\"E. Dobrolyubova\",\"doi\":\"10.17323/1999-5431-2022-0-5-152-181\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"The use of digital technologies in public administration has become a major trend in both developed and developing countries. Not surprisingly, the research interest to evaluating digital government performance has also increased. Since international indices and national statistics is more focused on evaluating the supply side of government digitalisation, more and more researchers are using survey methods to assess the progress determinants and barriers to digital government success from the demand side. So far, the review of such empirical studies has been quite limited. This paper aims to fill this gap and provides a comprehensive international literature review of using surveys for evaluating digital government performance published in 2011-2021. For the purpose of the study, an analytical framework including four levels of digital government performance (inputs and outputs characterising the government digitalisation process and outcomes and impacts representing public values) as well as cost and risk constructs were proposed and used. The analysis of 216 empirical papers examining digital government performance in over 50 countries from 5 continents demonstrates that survey-based methods are widely used in both developed and developing economies, with varying levels of digital maturity. Several cross-country studies have been identified but most of the papers address digitalisation of public authorities at the national or local level. The core focus of the research is related to the adoption of digital public services and the extent of digital participation among citizens (and, to a much lesser extent, by businesses), while outcomes and societal impacts receive less attention regardless the level of e-government development of the relevant country. Noteworthy, there is growing interest in the issue of digital government risks. It is argued that more efforts should be made to evaluate the outcomes and impacts (public value) of digital government. Prospective research areas also relate to using survey methods to evaluate the performance of digital government in regulatory and enforcement areas, exploring variation of trust in government and trust in technology, measuring perceptions of government digitalisation risks, researching the reasons for avoiding digital interactions with the government on the part of citizens and businesses, and several others.\",\"PeriodicalId\":43338,\"journal\":{\"name\":\"Voprosy Gosudarstvennogo i Munitsipalnogo Upravleniya-Public Administration Issues\",\"volume\":null,\"pages\":null},\"PeriodicalIF\":0.2000,\"publicationDate\":\"2022-01-01\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"2\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Voprosy Gosudarstvennogo i Munitsipalnogo Upravleniya-Public Administration Issues\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.17323/1999-5431-2022-0-5-152-181\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"Q4\",\"JCRName\":\"PUBLIC ADMINISTRATION\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Voprosy Gosudarstvennogo i Munitsipalnogo Upravleniya-Public Administration Issues","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.17323/1999-5431-2022-0-5-152-181","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q4","JCRName":"PUBLIC ADMINISTRATION","Score":null,"Total":0}
EVALUATING DIGITAL GOVERNMENT PERFORMANCE USING SURVEYS: INTERNATIONAL LITERATURE REVIEW AND PROSPECTS FOR THE FUTURE RESEARCH
The use of digital technologies in public administration has become a major trend in both developed and developing countries. Not surprisingly, the research interest to evaluating digital government performance has also increased. Since international indices and national statistics is more focused on evaluating the supply side of government digitalisation, more and more researchers are using survey methods to assess the progress determinants and barriers to digital government success from the demand side. So far, the review of such empirical studies has been quite limited. This paper aims to fill this gap and provides a comprehensive international literature review of using surveys for evaluating digital government performance published in 2011-2021. For the purpose of the study, an analytical framework including four levels of digital government performance (inputs and outputs characterising the government digitalisation process and outcomes and impacts representing public values) as well as cost and risk constructs were proposed and used. The analysis of 216 empirical papers examining digital government performance in over 50 countries from 5 continents demonstrates that survey-based methods are widely used in both developed and developing economies, with varying levels of digital maturity. Several cross-country studies have been identified but most of the papers address digitalisation of public authorities at the national or local level. The core focus of the research is related to the adoption of digital public services and the extent of digital participation among citizens (and, to a much lesser extent, by businesses), while outcomes and societal impacts receive less attention regardless the level of e-government development of the relevant country. Noteworthy, there is growing interest in the issue of digital government risks. It is argued that more efforts should be made to evaluate the outcomes and impacts (public value) of digital government. Prospective research areas also relate to using survey methods to evaluate the performance of digital government in regulatory and enforcement areas, exploring variation of trust in government and trust in technology, measuring perceptions of government digitalisation risks, researching the reasons for avoiding digital interactions with the government on the part of citizens and businesses, and several others.
期刊介绍:
PUBLIC ADMINISTRATION ISSUES is a scientific peer-reviewed journal published by the National Research University High School of Economics (NRU HSE).The journal is published quarterly in Russian, and contains original articles by Russian and foreign authors. In addition, a special English language issue containing original articles by Russian and foreign authors has been published since 2014. The editorial board consists of leading Russian and foreign scientists in the field of public administration as well as prominent practitioners. The journal is indexed in the international databases: Scopus, RePEc, EBSCOand the Russian Science Citation Index (RSCI) on the platform of Web of Science. In addition, the journal is on the list of key peer-reviewed scientific journals and publications that the Higher Certification (Attestation) Commission in the RF Education Ministry recommends for publishing the main scientific results of theses for PhD and doctoral degrees in Economics, Sociology and Law. The journal focuses on the following subject areas: − Current theories of public administration. − Theoretical fundamentals of economic and social policy − Factors and Assessment of efficiency in public and municipal administration. − Innovations in the system of public and municipal administration. − Planning and forecasting in the system of public and municipal administration. − Staff of the state and municipal service. Management of personnel in public and municipal bodies and in organizations of the public sectors. − Financial, logistical and information resources of the state and municipalities. − Public service. − Functional features of public sector organizations. − Partnership of the state and municipalities with nongovernmental nonprofit organizations. Economic and administrative challenges facing “third sector.” - Development of education programs on public administration.