利用调查评估数字政府绩效:国际文献综述及未来研究展望

IF 0.2 Q4 PUBLIC ADMINISTRATION
E. Dobrolyubova
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引用次数: 2

摘要

在公共行政中使用数字技术已成为发达国家和发展中国家的一个主要趋势。毫不奇怪,对评估数字政府绩效的研究兴趣也有所增加。由于国际指数和国家统计数据更侧重于评估政府数字化的供给侧,越来越多的研究人员使用调查方法从需求侧评估数字政府成功的进展决定因素和障碍。到目前为止,对这类实证研究的回顾相当有限。本文旨在填补这一空白,并提供了2011-2021年发表的关于使用调查来评估数字政府绩效的全面国际文献综述。为了研究的目的,提出并使用了一个分析框架,包括四个级别的数字政府绩效(表征政府数字化过程的投入和产出,以及代表公共价值的结果和影响)以及成本和风险结构。对五大洲50多个国家的数字政府绩效的216篇实证论文的分析表明,基于调查的方法在数字成熟度不同的发达和发展中经济体中广泛使用。已经确定了几项跨国研究,但大多数论文都涉及国家或地方一级公共当局的数字化。该研究的核心焦点与数字公共服务的采用和公民(以及企业,在较小程度上)的数字参与程度有关,而无论相关国家的电子政务发展水平如何,结果和社会影响都受到的关注较少。值得注意的是,人们对数字政府风险问题的兴趣越来越大。本文认为,数字政府的成果和影响(公共价值)的评估应该投入更多的精力。前瞻性研究领域还涉及使用调查方法评估数字政府在监管和执法领域的表现,探索对政府和技术信任的变化,衡量对政府数字化风险的看法,研究公民和企业避免与政府进行数字互动的原因,以及其他一些方面。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
EVALUATING DIGITAL GOVERNMENT PERFORMANCE USING SURVEYS: INTERNATIONAL LITERATURE REVIEW AND PROSPECTS FOR THE FUTURE RESEARCH
The use of digital technologies in public administration has become a major trend in both developed and developing countries. Not surprisingly, the research interest to evaluating digital government performance has also increased. Since international indices and national statistics is more focused on evaluating the supply side of government digitalisation, more and more researchers are using survey methods to assess the progress determinants and barriers to digital government success from the demand side. So far, the review of such empirical studies has been quite limited. This paper aims to fill this gap and provides a comprehensive international literature review of using surveys for evaluating digital government performance published in 2011-2021. For the purpose of the study, an analytical framework including four levels of digital government performance (inputs and outputs characterising the government digitalisation process and outcomes and impacts representing public values) as well as cost and risk constructs were proposed and used. The analysis of 216 empirical papers examining digital government performance in over 50 countries from 5 continents demonstrates that survey-based methods are widely used in both developed and developing economies, with varying levels of digital maturity. Several cross-country studies have been identified but most of the papers address digitalisation of public authorities at the national or local level. The core focus of the research is related to the adoption of digital public services and the extent of digital participation among citizens (and, to a much lesser extent, by businesses), while outcomes and societal impacts receive less attention regardless the level of e-government development of the relevant country. Noteworthy, there is growing interest in the issue of digital government risks. It is argued that more efforts should be made to evaluate the outcomes and impacts (public value) of digital government. Prospective research areas also relate to using survey methods to evaluate the performance of digital government in regulatory and enforcement areas, exploring variation of trust in government and trust in technology, measuring perceptions of government digitalisation risks, researching the reasons for avoiding digital interactions with the government on the part of citizens and businesses, and several others.
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来源期刊
CiteScore
1.10
自引率
33.30%
发文量
9
期刊介绍: PUBLIC ADMINISTRATION ISSUES is a scientific peer-reviewed journal published by the National Research University High School of Economics (NRU HSE).The journal is published quarterly in Russian, and contains original articles by Russian and foreign authors. In addition, a special English language issue containing original articles by Russian and foreign authors has been published since 2014. The editorial board consists of leading Russian and foreign scientists in the field of public administration as well as prominent practitioners. The journal is indexed in the international databases: Scopus, RePEc, EBSCOand the Russian Science Citation Index (RSCI) on the platform of Web of Science. In addition, the journal is on the list of key peer-reviewed scientific journals and publications that the Higher Certification (Attestation) Commission in the RF Education Ministry recommends for publishing the main scientific results of theses for PhD and doctoral degrees in Economics, Sociology and Law. The journal focuses on the following subject areas: − Current theories of public administration. − Theoretical fundamentals of economic and social policy − Factors and Assessment of efficiency in public and municipal administration. − Innovations in the system of public and municipal administration. − Planning and forecasting in the system of public and municipal administration. − Staff of the state and municipal service. Management of personnel in public and municipal bodies and in organizations of the public sectors. − Financial, logistical and information resources of the state and municipalities. − Public service. − Functional features of public sector organizations. − Partnership of the state and municipalities with nongovernmental nonprofit organizations. Economic and administrative challenges facing “third sector.” - Development of education programs on public administration.
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