业务流程重新设计:一项行动研究

Q3 Engineering
Janaina Silveira Vizzon, Luiz Felipe R. R. Scarvarda Do Carmo, P. Ceryno, L. Fiorencio
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引用次数: 3

摘要

摘要:业务流程的改进被认为是支持企业竞争力和可持续性的重要因素,因此受到学术界的重视。通过这种方式,可以通过业务流程重新设计(BPR)来实现组织流程的改进,业务流程重新设计被认为是业务流程管理(BPM)项目中最有价值的阶段。然而,尽管存在大量关于BPR主题的文献,旨在理解从“现状”到期望的“将来”过程的转换的方法或结构化过程仍然很少。在此背景下,为了填补文献中的空白,本研究提出了实证研究结果和从行动研究中吸取的教训,目的是重新设计文化生产企业的物流流程。实证研究历时9个月。在文献基础上,提出了一个用于组织业务流程再设计的综合概念模型。该模型包含三个层次(即组织、业务流程和实现),并为进行实证研究提供了指导。不同的关键成功因素和障碍已被识别和分析,重点放在组织、社会和技术维度上,从而对重新设计业务流程方法的学者和实践者做出贡献。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Business process redesign: an action research
Abstract: The improvement of business processes is considered important to support companies’ competitiveness and sustainability, therefore, being highlighted in the academic community. In this way, the improvement of the organizational processes can be achieved through the business process redesign (BPR), which is considered the most value-added phase in a business process management (BPM) project. However, despite the existence of an extensive literature on the subject of BPR, methodologies or structured procedures that aim to understand the transformation from the “as-is” to the desired “to-be” processes are still scarce. Within this context, to fill this gap in the literature, this study presents the empirical findings and the lessons learnt from an action research with the objective of redesigning the logistic processes of a cultural production enterprise. The empirical study lasted nine months. A synthesis conceptual model for redesigning organizational business processes was proposed based on the literature. This model incorporated three levels (i.e., organizational, business processes and implementation) and provided guidance for conducting the empirical study. Different critical success factors and barriers have been identified and analysed with a focus on organizational, social, and technical dimensions, resulting in contributions to scholars and to practitioners in redesigning business process approaches.
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来源期刊
Gestao e Producao
Gestao e Producao Engineering-Industrial and Manufacturing Engineering
CiteScore
1.60
自引率
0.00%
发文量
23
审稿时长
44 weeks
期刊介绍: Gestão & Produção is a journal published four times a year year (March, June, September and December) by the Departamento de Engenharia de Produção (DEP) of Universidade Federal de São Carlos (UFSCar). The first issue of Gestão & Produção was published in April, 1994. Actually, G&P was result of experience of professors of DEP/UFSCar in editing, in the beginning, "Cadernos DEP" in the 1980s, followed by "Cadernos de Engenharia de Produção". The last three issues of "Cadernos de Engenharia de Produção" were a test previous to the launch of Gestão & Produção because most of the journal characteristics were already established, like regularity.
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