新常态下影响非接触式数字支付采用和持续使用的因素

Q4 Economics, Econometrics and Finance

International Journal of Electronic Finance Pub Date : 2022-01-01 DOI:10.1504/ijef.2022.10048275

Bhawna Agarwal, Vidushi Vatsa

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引用次数: 0

摘要

该研究旨在确定影响客户采用非接触式数字支付的行为及其持续使用的因素。在印度，非接触式数字支付也在增长，尤其是在疫情期间，但问题出现了，即使COVID-19疫情消退，客户是否还会继续使用这种支付方式。主要数据收集自217名受访者在印度，理论模型是基于TAM和数据分析使用SPSS AMOS软件。本研究表明信任对感知风险有显著影响，但令人惊讶的是，本研究的结果与现有文献有显著差异，并且表明信任对其他构念没有任何正向影响。感知风险在研究中已经被证明对构念有负面影响。感知有用性已被证明对持续使用非接触式数字支付的意图有积极影响。版权所有©2022 Inderscience Enterprises Ltd。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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Factors Impacting Adoption and Continuous Use of Contactless Digital Payments in New Normal

The study aims to determine factors impacting the behaviour of customers towards the adoption of contactless digital payments and their continuous use. In India, contactless digital payments are also on the rise, more so during the ongoing pandemic but the question arises, whether customers will continue its use even when COVID-19 recedes. Primary data was collected from 217 respondents in India, the theoretical model is based on TAM and the data was analysed using SPSS AMOS software. The study indicates that trust has a significant impact on perceived risk, but surprisingly the results from this study are significantly different from the existing literature and shows that trust does not have any positive impact on other constructs. Perceived risk has been shown in the study to have a negative impact on the constructs. Perceived usefulness has been shown to have a positive effect towards continuous intention to use contactless digital payments. Copyright © 2022 Inderscience Enterprises Ltd.

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来源期刊

International Journal of Electronic Finance Business, Management and Accounting-Management of Technology and Innovation

CiteScore

1.20

自引率

0.00%

发文量

期刊介绍： IJEF publishes articles that present current practice and research in the area of e-finance. It is dedicated to design, development, management, implementation, technology, and application issues in e-finance. Topics covered include: -E-business and IT/IS investment -E-banking/m-banking strategy/implementation -Digitisation in financial supply chain -[E-]auditing, e-taxation, e-cash flow -Customer channel management -Data mining/warehousing -E-lending/e-payment/e-procurement -Cultural/social/political issues -E-trading/online auctions -Knowledge management -Business intelligence -E-government regulation -Security/privacy/trust -IT risk analysis -Human-computer interaction