教育中的信息技术服务管理(ITSM)

Q3 Multidisciplinary

Walailak Journal of Science and Technology Pub Date : 2015-01-16 DOI:10.14456/VOL12ISS11PP

Tapanee Treeratanaporn

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引用次数: 47

摘要

信息技术服务管理(ITSM)是一种策略，它服务于与IT操作相关的活动以及IT技术人员与业务流程之间的交互。ITSM是一门相对较新的学科。如今，由于不断变化的业务趋势，例如外包和对计算机资源和业务前景的一致需求，它正在不断发展并越来越多地被许多行业所采用。ITSM在业务组织中是必不可少的，因为它占it所有权总成本的70 - 90%。然而，大多数IT、MIS、计算机科学或商学院都忽略了ITSM课程。对这个问题的学术贡献很少。因此，本文提供了ITSM的背景和它对教育的贡献。doi: 10.14456 / WJST.2015.56

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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Information Technology Service Management (ITSM) in Education

Information Technology Service Management (ITSM) is a strategy that serves IT operations-related activities and the interactions of IT technical personnel with business processes. ITSM is a relatively new discipline. Nowadays, it is growing and is increasingly being by many industries because of changing business trends, such as outsourcing and demand for the accordance of computer resources and business perspectives. ITSM is essential in a business organization because it accounts for 70 - 90 % of the total cost of IT ownership. However, most IT, MIS, Computer Science, or Business schools ignore ITSM courses. There has been little academic contribution to this subject. Therefore, this paper provides a background on ITSM and the concepts it contributes to education. doi: 10.14456/WJST.2015.56

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来源期刊

Walailak Journal of Science and Technology Multidisciplinary-Multidisciplinary

CiteScore

0.80

自引率

0.00%

发文量

审稿时长

24 weeks

期刊介绍： The Walailak Journal of Science and Technology (Walailak J. Sci. & Tech. or WJST), is a peer-reviewed journal covering all areas of science and technology, launched in 2004. It is published 12 Issues (Monthly) by the Institute of Research and Innovation of Walailak University. The scope of the journal includes the following areas of research : - Natural Sciences: Biochemistry, Chemical Engineering, Chemistry, Materials Science, Mathematics, Molecular Biology, Physics and Astronomy. -Life Sciences: Allied Health Sciences, Biomedical Sciences, Dentistry, Genetics, Immunology and Microbiology, Medicine, Neuroscience, Nursing, Pharmaceutics, Psychology, Public Health, Tropical Medicine, Veterinary. -Applied Sciences: Agricultural, Aquaculture, Biotechnology, Computer Science, Cybernetics, Earth and Planetary, Energy, Engineering, Environmental, Food Science, Information Technology, Meat Science, Nanotechnology, Plant Sciences, Systemics